Program Overview

By installing processes to increase focus on customer retention, ZAK Products will create an innovative profit solution for your Fixed Operations. Our program brings sales training to your service department in the way of on-the-drive and classroom style training by professionals with years of dealership experience.

Service Department:

Create a new experience for your customers and excitement for your staff by taking advantage of our proven processes, procedures, and innovative thinking. We are dedicated to your success and growth by providing the following:

• One-on-One service drive training on your drive
• Classroom style training onsite or at remote locations
• Training that focuses on sales and customer satisfaction
• Tailored maintenance guide assistance program
• Customized equipment placement and repair program
• Personalized in-house technician training
• Innovative point of sale material
• Sales solutions to increase customer pay gross profit
• Results

Parts Department:

• Maintain 40% gross profit or better
• Make the most of our one-stop shopping for fluid maintenance products, shop supplies, billet grilles, and customer retention products
• Utilize easy online ordering system

Dealership:

• Fixed operations training that focuses on customer satisfaction
• Customized customer loyalty programs
• Simple solutions to increase fixed operations gross profit